TMCnet Managing Editor Rich Steeves interviews Lance Fried, CEO of SoCoCare, about social customer care and recent customer wins.

Tags: Call Center Software, Social Media

Ryan Hollenbeck, SVP of Global Marketing of Verint tells TMC's Rich Tehrani about how the company is differentiating itself in the contact center world.

Tags: call center, contact center, verint, rich tehrani, social networking, social media, big data, analytics

Nokia’s Chris Ebert highlights the top trends in tech right now, predictions for networks, how cloud ties in with mobile operating systems and social media and the customer experience.

Tags: Nokia Siemens Networks, cloud computing, smart devices, social media, LTE, broadband, wireless networks, mobile devices, mobility

Rich Tehrani, TMC’s CEO and Group Editor-in-Chief, speaks with Rocky Wright, CEO of Qubeey and learns of the company’s latest communications and productivity boosting solutions.
www.qubeeypress.com

Tags: 2013ces, ces, video, chat, social media, messenger

Gregory Tirico, senior social media manager at Sage, talks about the importance of social media and how the utilizes it for events.

Tags: Sage, social media, events

ITEXPO Austin 2012: StartUpCamp 6 Winner on web-based delivery of real-time CRM, social media and behavioral marketing info.

Tags: phone system management, business phone system management CRM, social media, StartUpCamp6, RingDNA, behavioral marketing,

Rick McFarland, president and CEO of Voice4Net, talks with TMC editor Paula Bernier at ITEXPO Austin in early October. Based in Dallas,Voice4net provides businesses with a custom interactive telephony solutions including contact center tools, IVR solutions, voice recording capabilities and event broadcasting systems.

Tags: contact center, ITEXPO Austin, IVR, social media integration, voice recording, Voice4Net

TMC’s Rich Steeves speaks with Shai Berger, CEO of Fonolo
Fonolo explains the effects of social, mobile and SIP on the customer experience

Tags: Social media, mobility, SIP, customer experience management, call centers

Allan Johnson from Imagination Technologies discusses trends in social media and mobile apps and how voice and video over IP can be integrated to enhance the experience for users.

Tags: Imagination Technologies, VoIP, mobile VoIP, VoIP integration, multimedia communications, IP video, connected apps, embedded DSP, digital signal processor, semiconductor, social media, linkedin, facebook

James Norwood of kana tells TMC's Rich Tehrani about the company's evolving customer service and CRM solutions; recent acquisitions and focus on serving the needs of its customers in a world dominated by Facebook, Twitter, smartphones and tablets.

Tags: crm,social crm,facebook,twitter,social networking,social media,customer service,kana,facebook,twitter,youtube,google

Imagine taking social TV to a new level. Instead of calling your friends to discuss a football game or other programming, why not Skype video them and have a video conversation on TV while continuing to watch.

Tags: Entropic, Skype, Social TV, Social Media, Xbox, set top box, SoC, multi-screen broadcast, Comcast, Xfinity, video call, interactive TV, video chat

Twitter Looking to Develop Facebook-Style Brand Pages...
Social Media Posts Replacing the Traditional Cover Letter in Silicon Valley...
People Use Social Media More as the Weekend Draws Near...

Tags: Facebook, Twitter, Social Media

Tags: tmc,avaya,itexpo,social networking,social media,conference